Exchange Policy

You have 03 days from the date of delivery to contact us to request an exchange. Any items sent for exchange must be in accordance with the Conditions of Exchange Items. Please follow the process for Exchange to send back the products to us.

Once received at destination, exchanges will be processed within 14 working days. If the new item costs less or more than the original item, then you will either receive a coupon or a new charge for the difference. You will be notified via an e-mail to proceed with the remaining amount before proceeding with the exchange delivery.

If taxes and/or duties are incurred for your parcel, you will be responsible to cover the fees before delivery can proceed. 

You may exchange goods bought online by post. Items bought online cannot be exchanged in-store. Please make sure you send the goods back in accordance with the Conditions of Exchange Items above - we will not be able accept items that are sent back in an unsuitable condition. Please also note that you are responsible for the delivery costs of the parcel unless you send back a defective product.

To initiate an exchange, you have 03 days from the date of delivery to follow the steps below.

1. Contact us via the email your used to place the order and provide: the order number, the products you want to return, the reasons why you want to return the products (e.g. sizing problem). We will reply with exchange instructions including an address within 1-2 working days.

2. Send back the products you would like via a carrier of your choice. We would like to recommend using a reputable carrier such as DHL to make sure your package is handled properly. We are not responsible for dealing with your selected carrier in case the back products arrive damaged or get lost.

3. Contact us via the email you used to place the order and provide: the order number, the proof of postage of your delivery, a working tracking number.

Upon receiving the parcel, our quality assurance team will inspect the items and confirm whether they fit our Conditions of Exchange Items.

If the Conditions of Exchange Items are NOT met, we will inform you via the email you used to place your order. You have 03 days from the date of the email to inform us if you want us to deliver the items back to you. If you decide to forego the items or fail to reply within 03 days, we reserve the right to discard the items and consider the exchange request complete.

If the item you wish to exchange is of higher or lesser value than the new item you'd like to receive, the exchange process will proceed as follows:

You will be responsible for any price difference.

• If you choose an item of higher value for the exchange, you will be required to pay the difference.
• If the new item is of lesser value, we will provide store credit for the balance.

***The balance is only issued to your Store Credits as a Discount Code or Gift Card. This type of credit can be used to place the next order in our store; however, this credit is only available after we have received your send-back item(s), implemented a quality control procedure and calculated delivery costs & taxes (if any).

We reserve the right to modify or update this Exchange Policy at any time. Any changes will be effective upon posting on our website.

By making a purchase on our website, you acknowledge and agree to abide by this Exchange Policy.